Returns policy 

Evi-Lone®  

(See Terms & Conditions below)

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Meaning that all cards and other accessoires are included in the box.

To complete your return, we require a receipt or proof of purchase.

Please note that all skins are from nature, they can show irregularities in the color and/or material which are normal charecteristics of natural skin. These irregularities are no reason for a return. If you think otherwise please provide us with pictures from the product in it’s original condition so we can check if this will be reason for a refund or exchange.

Please contact us if you have any questions about this procedure. info@evi-lone.com

There are certain products or situations where we cannot offer you a full refund or exchange:

• Exclusive Line products are not refundable. These products are specially made according your choices. You can ofcourse explain your problem so we can come in contact with you.
• All products are custom sized. This is the base of our devotion to exclusivity. This will not mean you cannot get a refund. We will make contact to work out any occuring issues.

Shipping returns

If, and when we agreed to the refund policy we will send a pickup option to return your item. Also these costs we will take for our account. Please note that you have to comply with the requirements as mentioned above.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Because the items of our collection are more expensive, we will ask you if you want a trackable shipping insurance. These costs are for your account.

We cannot guarantee that we will receive your returned item. We see this as your responsibility.

To return your product, you should mail your product to: 

Samsonweg 28G

1521RM 

Wormerveer

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@evi-lone.com.

Terms & Conditions

Intellectual property rights

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, photographs, video, text and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyricht and trademark laws and various other intellectual protperty rights and unfair competition laws. The content and the marks are provided on the site “AS IS” for your information and personal use only. Except as expressly provided in the Terms of Use, no part of the site and no content or marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the site, you are granted a limited license to access and use the site and to download or print a copy of any portion of the content to which you have properly gained access solely for you personal, non-commercial use. We reserve all rights not expressly granted to you in and to the site, the content and marks.

Need help?

Contact us at customerservice@evi-lone.com for questions related to refunds and returns.

Contact us at info@evi-lone.com for all other questions.